The overall rating does not show exactly where the problem is.
Questions on cleanliness, staff, comfort, food and Wi-Fi reveal the specific cause.
ISKA FeedbackThe overall rating does not tell you exactly what to fix.
A short form after the stay or visit collects ratings for cleanliness, staff, comfort and food, plus a comment. You see what guests rate and what keeps recurring. Approved reviews can become public testimonials.
Practical scenarios
The guest has a remark but does not tell the waiter.
The short form collects it while the memory is still fresh.
ISKA FeedbackThe same thing appears in several responses.
Ratings by topic show what keeps recurring, instead of relying on a feeling.
ISKA FeedbackA guest has written something you want to show.
Approved reviews can become public testimonials.
ISKA FeedbackBefore / After
A better reputation does not mean filtering out unhappy guests.
If you invite guests to leave a public review as well, every guest sees the invitation — not only those with a high rating. That is why the form first collects ratings by topic: this way you know what to fix before it appears in a public review.
The right product
ISKA Feedback
Unlimited question categories, ratings and comments, a QR code for each place and approved reviews republished as public testimonials.
Learn moreFrequently asked questions
Can I send only satisfied guests to Google?
No. If you add a link to Google, all guests see it, regardless of their rating.
Do I need PMS?
No. ISKA Feedback also works on its own.
Does it use AI?
No. ISKA Feedback shows the ratings and comments exactly as the guest left them.
Start with one short form
Take a look at ISKA Feedback or request a demo.