The question comes before the guest arrives
The guest asks about check-in time, parking and Wi-Fi while still planning the trip.
ISKA Assistant
AI assistant for the guests of hotels and guest houses
Answers for guests. Fewer questions for the team.
- For hotels
- For guest houses
- For restaurants
- Knowledge Base
- Conversations
- Website Widget
In short
ISKA Assistant is an AI assistant (chatbot) for the guests of a hotel, guest house or restaurant. The guest asks in the venue's chat, in their own words — for example about check-in time or parking. The assistant answers from the information you have approved. It can take a reservation request, which your team confirms. When there is not enough data or the question is personal, it directs the guest to the team.
What you get
- Fewer interruptions: the assistant takes over the recurring questions about check-in time, parking and Wi-Fi.
- Answers outside working hours too, without the guest waiting for a member of staff to be free.
- One managed knowledge base: the information about the venue is maintained in one place.
- You see what guests ask and add what is missing.
- Works as a separate product: it does not require replacing your PMS.
Illustration (not a client result) Guest: “What time is check-in?” — The assistant answers with the time you have entered. Guest: “Can I get a later check-out?” — If there is no approved information, it directs the guest to the venue's phone number.
THE MOMENTS WHEN GUESTS ASK
Guests ask important questions just when the team is busy.
The problem is rarely a lack of information — it is that the information does not reach the guest at the right moment.
Outside working hours
Guests look for an answer even when the team is not available.
Reception is serving another guest
The guest gets an answer without waiting for a member of staff to be free.
Recurring questions
The same questions about times, parking and Wi-Fi come up many times every day.
Scattered information
Useful details are spread across reception, signs and spoken information.
Different answers from different people
Different members of the team sometimes give different information.
A first line, not a replacement for reception.
The assistant takes over the recurring questions. When a question is specific or personal, it directs the guest to the team. The goal is a reliable first line for information and guidance, not made-up business information. Handover to a person is through the venue's phone; there is no live chat with the team. It works in Bulgarian and English (a venue setting).
What you get
The assistant works with the information you already maintain, and alongside the systems you already use.
Answers to frequently asked questions
The assistant answers the familiar, recurring questions that guests ask.
One managed knowledge base
The information about the venue is maintained in one place.
Fewer interruptions for the team
The assistant takes over some of the recurring questions.
Access to information outside busy moments too
Guests can get an answer without waiting for a member of staff to be free.
Conversations can be reviewed
The manager sees what guests actually ask.
Works as a separate product
It does not require replacing an existing PMS or another system.
WHERE THE GUEST MEETS IT
Where the guest meets the assistant
Availability of each channel depends on the product's active configuration.
- Widget on the ISKA Website sitewith a connected site.
- Embedding on another sitewith allowed domains.
- “Ask” in ISKA Guide
ONE QUESTION
From the guest's question to the venue's knowledge.
Four steps, no new system for the team.
-
1Guest
The guest asks
The guest opens the venue's chat and asks something specific — for example, how late breakfast is served.
- How late is the restaurant open?
- Is there parking?
- What is the Wi-Fi password?
- What time is check-in?
- Is the spa open today?
- What do you recommend nearby?
-
2Assistant
The answer comes from your information
The business controls the content, and the guest gets an answer from real data about the venue — not a generic AI answer.
- An answer from the approved information about the venue
- Does not make up information
- An answer outside working hours too
-
3Team
When there is not enough data, a person answers
When the data is insufficient, the assistant does not make up an answer — it directs the guest to contact the team.
- Directing guests to a person when needed
- Collecting contact details in a suitable conversation
-
4Manager
Questions go back into the knowledge base
The manager maintains the venue's knowledge and reviews what questions guests actually ask.
- Overview of activity
- Conversations with guests
- Knowledge Base with approved information
- Testing the answers before going live
- Venue configuration settings
KNOWLEDGE BASE
Give the assistant your business's knowledge.
The business controls the content: the approved information about the venue is maintained in one place and tested before guests see it.
- Approved content for the business
- Shared data about the venue, where it already exists in structured form
- Manual entries and text content
- Assistant profile and settings
- Testing before publishing
- Permissions for who can edit the knowledge
CONVERSATIONS
See what guests actually ask.
The manager sees what guests actually ask — and adds to the knowledge based on what is missing.
- List and review of conversations
- Access based on user permissions
- Testing the answers before going live
How it looks to the guest
A conversation in the phone's browser — no app, registration or password.
- Conversational answers to questions
- Website widget
- Answers based on real information about the venue
Features
Availability of the extensions below depends on the product's active configuration.
For guests
- Conversational answers to questions
- Website widget
- Answers based on real information about the venue
Knowledge Base
- Approved content for the business
- Shared data about the venue, where it already exists in structured form
- Manual entries and text content
Management
- Assistant profile and settings
- Testing before publishing
- Permissions for who can edit the knowledge
Conversations
- List and review of conversations
- Access based on user permissions
Extensions (with an active configuration)
- Collecting contact details in a suitable conversation
- Directing guests to a person when needed
ISKA Assistant is not
- A full replacement for staff
- A PMS or reservation system
- A cash register or POS system
- An autonomous employee that acts without an integration
The goal is a reliable first line for information and guidance, not made-up business information.
GETTING STARTED
How to get started in three steps
- 1
Add the information
Activate ISKA Assistant for the venue and enter approved hours, services and rules.
- 2
Test the answers
Try real questions before publishing.
- 3
Show it to guests
Turn on the widget or a configured channel; review the conversations and add to the knowledge.
Who it is for
Hotel
Less repetition of the same questions at reception.
Guest house
An answer for guests, even when the owner is not available.
Restaurant
Hours, location and a pointer to the menu, when configured.
Hotel with an existing PMS
You do not need to change your PMS to add an AI layer.
Chat with a sample ISKA Assistant
The demo uses a sample venue — ISKA Demo Hotel — and does not reveal real client data.Price depends on the product configuration
The price and the available features are set by the current product plan or by individual terms.
Plus
For hotels and restaurants with a more extensive knowledge base
€349a year
Pro
For venues with a large knowledge base, without limits
€549a year
ISKA Assistant is a standalone product — and part of ISKA.
It can direct the guest to a published menu, Guide or Feedback, when those products are active for the venue.
Suitable for
Helps with
Two perspectives
Business benefits
The business controls the content.
- fewer interruptions for the team
- one managed knowledge base
- the same answer from every channel
- an overview of what guests ask
Guest benefits
The guest gets an answer from real data about the venue — not a generic AI answer.
- an answer without waiting for a member of staff to be free
- an answer outside working hours too
- information in one place
Frequently asked questions
What is ISKA Assistant?
ISKA Assistant is an AI assistant (chatbot) for the guests of a hotel, guest house or restaurant. The guest asks in the venue's chat, in their own words — for example about check-in time or parking. The assistant answers from the information you have approved. It can take a reservation request, which your team confirms. When there is not enough data or the question is personal, it directs the guest to the team.
Can it make reservations?
The assistant takes a room reservation request directly in the chat: dates, number of guests, room, meal plan and contact details. It shows a summary, the guest confirms it, and the request reaches you as pending — and if you use ISKA PMS, it also appears there as an enquiry. A member of your staff confirms it. Availability is not checked automatically, unless the venue uses ISKA PMS and has switched this feature on. The assistant does not accept payment.
AI assistant or ChatGPT?
ChatGPT is a general-purpose tool: it does not know the hours, rules and services of your venue. ISKA Assistant is set up for a single venue and answers from the information you have approved in the knowledge base. You review the conversations and add what is missing. When there is not enough data, the guest is directed to the team.
Does it replace reception?
No. It takes over the recurring questions; when a question is specific or personal, it directs the guest to the team. Handover to a person is through the venue's phone.
What happens if the assistant does not know the answer?
It does not make up information — when the data is insufficient, it directs the guest to contact the team.
Which languages does it answer in?
In Bulgarian and English (a venue setting).
Where does it appear?
On the ISKA Website site, on another site through embedding, and in “Ask” in ISKA Guide; availability depends on the venue's settings.
Do I need to change my PMS?
No. ISKA Assistant works as a separate product.
Is there a trial period?
No. You can request a demo of ISKA Assistant. Prices are on the pricing page.
Prepare the first answers for your guests
Add the information about the venue and test the assistant.