A guest arrives in the evening and asks where the car park is and how to get in.
The assistant answers straight away with the approved information; if it has no data, it directs the guest to the venue's phone number.
ISKA AssistantThe guest has a question, and reception is busy or closed.
ISKA Assistant answers guests' questions straight away, with the venue's approved information. ISKA Guide keeps the stay information on the guest's phone — in the room, in the lobby or before arrival.
Practical scenarios
The guest is looking for the Wi-Fi and the breakfast time and calls reception.
From the code in the room, they find the Wi-Fi, breakfast and services on their own; reception answers only what genuinely needs a person.
ISKA GuideThe breakfast time moves for the weekend.
You change it in one place and the guest sees the new version as soon as you publish it.
ISKA GuideA guest does not read Bulgarian and asks reception about everything.
The assistant also answers in English, from the same approved information.
ISKA AssistantThe answer comes when the guest asks.
Guests ask the same things at the most inconvenient moment: Wi-Fi, breakfast, parking, late arrival. The assistant answers from the venue's approved information, in Bulgarian and English, and when the data is not enough, it directs the guest to the venue's phone number. The guide keeps the same information on the guest's phone throughout the stay, without an app. There is one version, changed in one place. Neither replaces reception — they free it for the conversations that genuinely need a person.
The right product
ISKA Assistant
Answers guests' questions with the venue's approved information — in Bulgarian and English, at the moment the guest asks, not when someone becomes free. Where there is no data, it directs the guest to the venue's phone number; it also takes a room request, which a person confirms.
Learn more
ISKA Guide
ComplementsWi-Fi, breakfast, times, rules and contact details on the guest's phone, without an app — convenient access to the stay information from arrival to departure, in one version that you change in one place.
Learn moreFrequently asked questions
Does Assistant replace reception?
No. ISKA Assistant answers the standard questions; everything beyond them is left to the team, and where there is no data it directs the guest to the venue's phone number.
Do guests have to install an app?
No. The guest opens everything in the browser on their phone, without installing an app.
Can one change be reflected everywhere?
Only where the products use the same information about the venue. The content of each product — the menu, the stay information, the feedback form — is changed in the product itself.
Start with the questions you hear most often
The assistant answers them straight away, and the guide keeps the stay information on the guest's phone. Browse the products or request a demo.