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A short form that the guest opens from a QR code or a link on their phone. You see the ratings, the comments and what comes up repeatedly.
Most guests say nothing on the spot. Some of them say it in a public review — after they have already left and nothing can be put right. Meanwhile, the team does not know what works and what annoys.
ISKA Feedback asks the guest while they are still with you.
The guest scans the QR code in the room or at the table, gives a rating for your categories and decides whether the review can be made public. No app, no registration.
Demo data.
Each response comes with the ratings, the comment and the guest's language. You mark a response as read, flag the important ones and archive the finished ones — so the team knows how far it has got.
The whole stream in one place, with rating and comment.
You mark it as read, important or archived.
The client portal. Demo data.
The problem is visible while the guest is still with you.
That is all — no automatic conclusions and no promises of growth.
Statistics in the client portal. Demo data.
Demo data.
You create codes with a name and a colour and see how many times they have been scanned.
A general code for reception or the restaurant, and a separate code for each room.
So you know where the review comes from.
You see which code is used and which is not.
Demo data.
The consent is recorded together with the review and can be withdrawn. Without consent, the review stays only with you.
Cleanliness, staff, food, room — what matters for your venue.
With a name and a colour, so you know where the review comes from.
Guests can now respond.
You see what comes up repeatedly and react while the guest is still with you.
rating by room and by category, so you can see where the problem is.
QR code on the table and a short form, without interrupting dinner.
one question after the stay, without paper surveys.
They open the form from a QR code or a link in their phone's browser. No app or registration is needed.
An overall rating, ratings for your categories and an optional comment. They can leave a name and email if they want a reply.
Yes. You set the categories, their order and which ones are active.
You create the codes in ISKA — with a name and a colour — and place them in the room, on the table or at reception. ISKA counts the scans.
The ratings and the comment, with the option to mark the response as read, important or archived.
Average rating, number of responses, share of satisfied guests, average ratings by category, distribution by stars, results by room and trend by month.
Only if the guest has given consent for it themselves. The consent can be withdrawn.
No. ISKA Feedback collects the feedback at your end.
No. ISKA Feedback works on its own.
In Bulgarian and English — the guest chooses the language at the top of the form. The title, the invitation, the thank-you and the category names are entered in both languages.
€99 a year. No trial period.
The guest decides. Name and email are optional; without them you receive the ratings and the comment without any details about the guest.
In ISKA you mark the response as read, important or archived. If the guest has left an email, you get in touch with them as you usually do — ISKA does not send messages to guests.
Responses are visible in the portal immediately. No email is sent.
No. The feedback stays with you. Only a review for which the guest has given consent appears publicly.
Yes. You create separate QR codes and see the results by location.
You see it in the portal along with the others. ISKA does not filter or hide ratings — that is the whole reason to collect the feedback at your end, before the guest writes it publicly.
