Preparing staff to work with AI tools starts with clearly defining the tasks that the technology can take on. The main goal is to free up employees' time for direct contact with guests, by automating the provision of standard information.
To make the transition smooth, follow these steps:
- Training: Show the team how the tools work and which questions can be delegated to them.
- Clear rules: Prepare accurate and approved information about your services, working hours and internal rules, for the AI system to use.
- Feedback: Encourage employees to share which guest enquiries are the most common, so that you can add them to the knowledge base.
When staff understand that AI technology is a helper, not a replacement, resistance to the new tools decreases. Focus on how the technology reduces the load of routine enquiries, which allows more attention to the individual needs of each guest.
ISKA Assistant helps your team by answering guests' questions with your venue's approved information. Explore the platform's capabilities and optimise your work today.