Guides
How to do it, step by step
Guides
How to collect useful feedback from guests
Useful feedback does not just ask "Are you satisfied?" It breaks the experience into specific topics – for example cleanliness, food, service, comfort or atmosphere – and leaves room for a short free comment.
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Guides
How to digitalise a small guest house step by step
Do not start with the most complex software. For a small guest house it is more practical to digitalise first the information for guests, then the repeated questions, the feedback and only after that the larger systems, if they are really needed.
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Guides
How to reduce repeated questions to reception
The first step is not automation, but gathering the standard answers in one place. After that, the guest should have an easy way to find them through Guide, Assistant or clear public information.
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Guides
How to update the lunch menu without a new PDF every day
The easiest way is to manage the lunch menu as structured content, not as a new file every day. This way the manager adds the daily offers, checks them and publishes the current version, without creating a new PDF for every change.
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Guides
What a Guide for a guest house should contain
In a guest house, the Guide should replace the most often repeated messages: how to get to the property, where to park, what the Wi-Fi password is, when check-in is, what the rules are and what there is to do nearby.
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Guides
What a Guide for a hotel should contain
A good Guide gathers only the information that the guest actually looks for during the stay: Wi-Fi, breakfast, restaurant, SPA, parking, contacts, rules, services and useful local recommendations.
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Guides
What is a digital menu and when does it make sense for a restaurant?
A digital menu is an online version of the restaurant menu that the guest opens through a phone, a link or a QR code. Its greatest value is that the restaurant can keep the content up to date without creating a new PDF or a new print run with every change.
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Guides
What the website of a small hotel or guest house should contain
The website of a small hotel or guest house should quickly answer five questions: where the property is, what it looks like, what rooms and services it offers, how to get in touch and what the visitor should do next.
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