Glossary
The terms in plain words
Glossary
Assistant
A software assistant that answers questions using managed and approved information for a specific business.
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Glossary
Booking Engine
A booking engine is a tool on your own website through which the guest can directly check the terms and make a reservation, when such functionality is available.
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Glossary
Channel Manager
A channel manager is a system that synchronises availability and booking channels between different platforms.
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Glossary
Digital menu
An online menu that the restaurant manages and publishes as structured content, available through a phone or a public link.
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Glossary
Direct Booking
A reservation made directly with the venue or through its own booking channel, instead of through an intermediary platform.
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Glossary
Feedback
Structured feedback from a guest or customer through ratings by category and a comment.
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Glossary
Guest Journey
The series of the guest's interactions with the business before, during and after the stay or visit.
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Glossary
Guide
A digital information page or guide with practical instructions and services for guests before and during the stay.
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Glossary
PMS
A PMS (Property Management System) is a system for managing core hotel processes such as reservations, rooms and stays.
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Glossary
Review Gating
Review gating is a practice in which only satisfied customers are encouraged to leave a public review, while dissatisfied ones are diverted to private feedback.
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