FAQ
A short answer to a question
FAQ
Can Assistant answer at any time?
The product may be technically available at any time, but this is not a guaranteed service-level without an individual agreement.
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FAQ
Can I change the prices myself?
Yes. You change the prices in ISKA Menu yourself from the client portal, including from a phone. Changes go out only after you publish them.
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Can I choose the categories?
Yes. You decide the categories, their order and which ones are active.
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Can I collect feedback?
Yes. Feedback can work as a standalone product.
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Can I collect separately for the restaurant and for the rooms?
Yes. You create separate QR codes and see the results by place.
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Can I connect the guide to my menu?
Yes. If you use ISKA Menu, a section or a button in the guide can open the menu.
Read FAQCan I get an individual quote?
Yes. For several venues, a specific configuration or a product without a standard public price, you can request an individual quote.
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FAQ
Can I have my own domain?
The website has a permanent address in ISKA. Your own domain can be connected on request, with the help of our team.
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Can I publish a review?
Only if the guest has given their own consent for it. Consent can be withdrawn.
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Can I reply to the guest?
In ISKA you mark the response as read, important or archived. If the guest has left an email, you contact them in your usual way – ISKA does not send messages to guests.
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Can I see what guests ask?
Yes – conversations can be reviewed by authorised users.
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Can I see what guests look at?
Yes. The analytics dashboard shows openings, the most viewed sections, searches, clicks, languages and devices.
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Can I send only the happy guests to Google?
No. If you add a Google link, all guests see it, regardless of their rating.
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Can I start with Restaurant only?
Yes. It is the recommended start for many restaurants.
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Can I use just one ISKA product?
Yes. ISKA products work on their own — start with one and add others later. For example, ISKA Menu has a free plan.
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Can ISKA Assistant be shown on the website?
Yes. If the venue has an active ISKA Assistant, its widget can be shown on the ISKA Website site.
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Can ISKA Menu be used for a lunch menu?
Yes. The lunch menu is in the ISKA Menu · Plus plan: you change it for each day, and guests see the menu for the day.
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Can ISKA Website connect to ISKA Menu?
Yes, when Menu is active for the venue.
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Can a guest book a table through ISKA?
Yes — with ISKA Restaurant · Pro. ISKA Assistant takes room reservation requests and answers questions.
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Can a hotel restaurant use Restaurant?
Yes.
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Can one change be reflected everywhere?
Only where the products use the same information about the venue. The content of each product – the menu, the information about the stay, the feedback form – is changed in the product itself.
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FAQ
Can one change be reflected everywhere?
Only where the products use the same information about the venue. The content of each product – the menu, the information about the stay, the feedback form – is changed in the product itself.
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Can the assistant make reservations?
It takes a room reservation request in the chat; a member of your staff confirms it. It does not take payment.
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Can the guest order or call a waiter from the table?
Yes, with ISKA Restaurant · Pro: the guest orders from the QR code on the table, calls a waiter and asks for the bill. ISKA Menu · Plus has no orders.
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Can the menu be in several languages?
Yes. ISKA Menu · Plus shows the menu in up to 4 languages, and ISKA Restaurant · Pro in up to 10. Guests see only the languages you have turned on.
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Can there be a QR code?
Yes. ISKA Guide has a public link, and you can place it in a QR code that you print and put up in the guest house.
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Do I have to automate everything?
No. The aim is first to remove one clear repeated task, not to automate the whole business at once.
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Do I have to change my PMS?
No. ISKA Assistant works as a separate product alongside your existing systems.
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Do I have to remove the paper menu?
No. ISKA Menu does not require you to remove the paper menu — the two work together. The Plus plan also includes a print menu.
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Do I have to replace the systems I already use?
No. If your PMS, till system or website work well, there is no reason to replace them for ISKA: you add a product only where you need it.
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Do I have to stop using Facebook?
No. Social media remains useful. Your own website later adds a place that the business controls.
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Do I need Restaurant?
Only if the venue offers a menu or an F&B service that makes sense to manage digitally.
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Do I need a PMS for a small guest house?
Not necessarily. ISKA Guide, ISKA Assistant and ISKA Feedback also work without a PMS; you add a PMS when you need a room calendar.
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Do I need a PMS to use Guide?
No. Guide has value even without a PMS – its role is to gather and show the practical information for the stay.
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Do I need a PMS to use ISKA Feedback?
No. ISKA Feedback works on its own: all you need is a QR code or a link to the form.
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Do I need a QR code to use ISKA Menu?
It is not required: the ISKA Menu menu also opens through a direct link. The printable QR code is in the Plus plan; the free plan has no QR.
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Do I need other ISKA products?
No. Website is used on its own. If you use ISKA Menu, the menu can be opened from the website; if you have an active ISKA Assistant, its widget can sit on the website.
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Do I need to change my till or POS system?
No. ISKA Restaurant works alongside your till and does not replace it. The till and the fiscal receipt stay in your current process.
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Do guests have to install an app?
No. The guest opens everything in their phone's browser, without installing an app.
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Do guests see other guests' reviews?
No. Feedback stays with you. Only a review that the guest has consented to appears publicly.
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Does Assistant replace reception?
No. ISKA Assistant answers the standard questions; everything beyond them stays with the team.
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Does ISKA Assistant replace the reception?
No. ISKA Assistant takes the guests' repeating questions; non-standard cases, decisions and personal contact stay with your team.
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Does ISKA Feedback use review gating?
No. ISKA Feedback does not filter ratings and does not send only satisfied guests to Google: the link to Google, if you add it, is seen by everyone.
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Does ISKA Menu have a trial period?
Yes. ISKA Menu has a trial period: 3 months of Plus, then the free plan. A paid subscription starts only if you choose it yourself.
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Does ISKA have a booking engine?
No. The ISKA website and assistant take enquiries and requests that you confirm; reservations are kept in ISKA PMS. There is no online payment. If you have a booking engine, it stays.
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Does ISKA keep all data in one place?
Not all information needs to be in one table. General business facts are shared, while product-specific data stays in the relevant product.
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Does Website have a booking engine?
ISKA Website is not a booking engine. The guest sends an enquiry from the website and the venue confirms it; there are no online payments.
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Does a guest have to install an app to use ISKA Guide?
No. ISKA Guide opens in the phone's browser from a link or a QR code, with no app and no registration.
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Does it connect with Menu?
It can direct the guest to a published menu when Menu is active for the venue.
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Does it use AI?
No. ISKA Feedback shows the ratings and comments just as the guest left them.
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Does it work without ISKA Menu?
Yes. ISKA Guide works on its own. If you have ISKA Menu, the guide can open the menu, but this is not required.
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Does the guest have to enter a password?
No. The guide opens from the link, with no registration and no password.
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Does the guest have to install an app to open the menu?
No. The guest opens ISKA Menu in their phone's browser — from the QR code (Plus) or from the link. No app is needed.
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Does this mean I will not need staff?
No. ISKA suits repeatable information and content tasks, not replacing human service.
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Does this replace waiters?
No. The order reaches the team earlier, and the service stays human.
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How do I change the information?
You edit in ISKA and publish the changes. No reprinting is needed.
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How do I know which product to start with?
Start with the most repeated problem: guest questions → Assistant, information for the stay → Guide, restaurant menu → Restaurant, feedback → Feedback.
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How does ISKA Assistant work?
The guest asks in the chat in their own words, and ISKA Assistant answers from your approved information. When there is no data, it directs them to the venue's phone number.
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How does a guest leave feedback?
They open the form from a QR code or a link in their phone's browser. No app or registration is needed.
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How does the guest get to the guide?
Through a link that opens in the phone's browser. You can put it wherever suits you – in the room, at reception, in an email or behind your own QR code.
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How is it different from Guide?
Website is for discovery and interest before the stay; Guide is information for a guest who has already arrived.
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How is it shown to guests?
Through a website widget or another channel configured for the venue.
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How much does ISKA Guide cost?
€299 a year, with an unlimited number of sections and an analytics dashboard. No trial period.
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How much does it cost?
€99 a year. No trial period.
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I already have a PMS. Does it make sense to use ISKA?
Yes. ISKA Assistant, Guide, Feedback and Restaurant are added to the PMS you already run, without replacing it.
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I do not have a website. What can I use today?
ISKA Menu gives your menu its own permanent address and a QR code, and for a full website for the venue there is ISKA Website – by individual quote.
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I do not have my own website. What can I do?
You can use ISKA products today, and for your own website there is ISKA Website – by individual quote, according to your property.
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I have a good website. Do I need ISKA Website?
Not necessarily. If your website works well, you can add just ISKA Menu to it. ISKA Website is for venues that want a website through ISKA.
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I have a website. Why do I need a guide?
The website persuades the guest to come; the guide helps them during the stay: Wi-Fi, breakfast, spa, contacts and rules, on their phone, without asking reception.
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I have several venues – do I need a separate guide?
Yes, each venue has its own guide with its own content and its own link.
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Is Feedback suitable for a hotel?
Yes. A hotel can collect structured feedback on cleanliness, comfort, staff, food and other parts of the stay.
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Is Feedback suitable for a restaurant?
Yes. The form can measure categories such as food, service, atmosphere, cleanliness and an overall rating.
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Is ISKA Guide a website?
No. ISKA Guide is a stay guide on the guest's phone; the venue's public website is ISKA Website, a separate product.
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Is ISKA Restaurant or ISKA Menu a POS system?
No. ISKA Restaurant and ISKA Menu are not a POS, a till or a stock system, and they don't take payment. They are a digital menu and table service.
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Is ISKA Website available?
Yes. ISKA Website is active and is offered as an individual quote depending on the venue. There is no standard price and no standard plan.
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Is ISKA an AI platform?
No. ISKA is a business platform for hotels, restaurants, guest houses and other hospitality venues. Some of the products use AI, but the platform is not an "AI platform".
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Is ISKA suitable for a large hotel?
Yes, when the hotel uses ISKA for a specific problem.
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Is ISKA suitable for a small business?
Yes. The approach also suits small hotels, restaurants and guest houses, because you do not need to implement a whole platform at once.
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Is ISKA suitable for a small guest house?
Yes. Small venues in particular can start with one simple product, without implementing a complete hotel system.
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Is ISKA suitable for a small hotel?
Yes. A small hotel can start with just one product – for example Guide or Feedback – without implementing a whole hotel system.
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Is ISKA suitable if my business is not a hotel, restaurant or guest house?
Yes, if it is a hospitality business with guests/customers, information and feedback – for example a cafe, bar, SPA or a venue with visitors.
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Is it different from the ISKA Assistant on this website?
Yes. This product is for the guests of a specific venue; the assistant on iska.bg helps you choose an ISKA product.
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Is it suitable for a large hotel?
The product is aimed mainly at small and medium-sized hospitality venues.
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Is it suitable for a small hotel or guest house?
Yes – the assistant also suits small venues without a large team.
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Is the feedback anonymous?
The guest decides. Name and email are optional; without them you receive the ratings and comment with no guest data.
Read FAQIs there a trial period?
Only ISKA Menu has a trial period — 3 months of Plus, then the free plan. ISKA Assistant, ISKA Guide and ISKA Feedback have no trial period.
Read FAQIs there one shared ISKA plan?
No. Each product has its own pricing model and plans.
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So how does it help to get more customers?
In two ways: it gives you something to publish today – a ready image with the lunch menu of the day – and it shows the person who is already looking at your menu what decides their choice: photos, prices, a rating and a clear contact. Whether they find you at all is a different question – it is covered in "Stronger presence".
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What can I include in the guide?
Sections for contents, restaurant, ISKA Menu, spa, services, activities, offers, feedback, contacts, places nearby and sections of your choice – with text, photos, buttons and links.
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What do I see after a guest responds?
The ratings and the comment, with the option to mark the response as read, important or archived.
Read FAQWhat does "In the future" mean?
This is a product direction in the development of ISKA that is not yet part of the current public offering.
Read FAQWhat does "Soon" mean?
The product has been presented publicly, but it is not yet offered for normal activation.
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What does the guest fill in?
An overall rating, ratings for your categories and an optional comment. They can leave a name and email if they want a reply.
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What happens if the assistant does not know the answer?
It does not make up information – when the data is not enough, it directs the guest to contact the team.
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What happens with a bad rating?
You see it in the portal together with the others. ISKA does not filter or hide ratings – that is the whole reason to collect feedback with you, before the guest writes it publicly.
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What information should Guide contain?
The most useful are Wi-Fi, parking, check-in/check-out, breakfast, restaurant, SPA, contacts, rules, services and the local information that guests actually look for.
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What is ISKA Assistant?
A digital assistant for guests that answers questions using the business's approved information.
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What is ISKA Guide?
A digital guide for your venue's guests: information about the stay, services, contacts and the surrounding area on one page that the guest opens on their phone.
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What is ISKA Website?
ISKA Website is a website for a guest house, a small hotel or another small tourism venue, which you maintain yourself through ISKA. It is offered by individual quote.
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What is ISKA?
ISKA is a platform of separate digital products for hotels, guest houses and restaurants. You start with one and add others when you need them.
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What is the most suitable first product?
In most cases ISKA Menu: an up-to-date menu that you change from your phone.
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What is the price?
ISKA Website has no standard price: it is offered by individual quote, depending on the venue. Request a quote and we will prepare it.
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What language is the form in?
In Bulgarian and English – the guest chooses the language at the top of the form. The title, the invitation, the thank-you and the category names are filled in in both languages.
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What statistics are there?
Average rating, number of responses, share of satisfied guests, average ratings by category, distribution by stars, results by room and a trend by month.
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Where do I put the QR code?
You create the codes in ISKA – with a name and a colour – and place them in the room, on the table or at reception. ISKA counts the scans.
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Where does ISKA Assistant get its information?
ISKA Assistant answers from the information about the venue that you have entered and approved in the knowledge base. When there is no data, it directs the guest to the venue's phone number.
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Which languages can it be in?
The main language is Bulgarian or English. You can add Turkish, Greek, Romanian and Russian.
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Which languages does ISKA Assistant answer in?
ISKA Assistant works in Bulgarian and English; the language is chosen in the venue's settings.
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Which product is best to start with?
Often Guide, because it gathers the standard information that the owner repeats every day.
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Which product should I choose first?
It depends on the most frequent problem: menu → ISKA Menu, visitor information → ISKA Guide, feedback → ISKA Feedback.
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Who is it for?
For guest houses, family hotels, restaurants and small hospitality venues.
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Will I be able to edit the content myself?
Yes. You edit the website yourself through ISKA, without a developer. Changes go live only when you publish them.
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Will I find out straight away when a guest leaves feedback?
Responses appear in the portal straight away. No email is sent.
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