The assistant takes a room reservation request right in the chat: dates, number of guests, room, board and contact details. It shows a summary, the guest confirms it, and the request reaches you as pending — and if you use ISKA PMS, it also appears there as an enquiry. A member of your staff confirms it. Availability is not checked automatically, unless the venue uses ISKA PMS and has turned this feature on. The assistant does not take payment.